Refund Policy
Updated October 23, 2026. Version 2026-10-23.2. Pay only for videos that finish. Mandatory consumer rights remain unaffected.
Failed or declined videos
If a video fails, or a safety check declines your photo or the result, its credits go back to your balance automatically. This is a balance correction, not a cash refund.
Unused credits: 14 days
Email hello@costumeflip.com within 14 days of purchase with the checkout email and order date to refund the unused credits in that purchase. For a partly used pack, the refund is proportional at that pack’s per-video price.
Finished videos
Finished videos are normally not refundable because the model cost has already been paid. If a result is clearly broken (for example a frozen or corrupted file, or the person is not the one in your photo), email us and we will review it.
Processing
Approved refunds are sent through Waffo Pancake to the original payment method; bank timing varies. A refund removes the unused credits of that order.
Contact
Refund, billing and support requests: hello@costumeflip.com.
Questions? hello@costumeflip.com